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1. Organization Identity and Contact Information

Organization Name: MigSoft Ltd

Address: Edinburgh, Scotland

Phone: +34 624 321 727

This privacy policy applies to all users of our website, including customers, visitors, and any other individuals who interact with Turboflo.uk.

2. Payment Processing

Online Payment Processing: To provide you with online payment options, we use the NETOPIA PAYMENTS processing platform.

When you choose to pay online, you will be redirected to the NETOPIA PAYMENTS platform, where you will be asked for certain personal data depending on the chosen payment method - for example, card details (card number, cardholder's name, expiration date, and security code on the back of the card).

This data is used strictly for processing payments through the NETOPIA PAYMENTS platform and is not communicated to us. In certain situations, we may transmit directly to the NETOPIA PAYMENTS platform a series of information about the transaction, namely: transaction value, phone number, and email address (if these have been completed in the customer's account). To be able to ensure transaction tracking and payment settlement, NETOPIA PAYMENTS provides us with reports regarding the payments we collect.

These reports may include personal data of payers (name, surname, email, phone number, billing address). NETOPIA PAYMENTS transmits this data to us as part of the payment processing services. In case of problems strictly related to processing your payment, you may be contacted directly by NETOPIA PAYMENTS representatives to resolve them.

The NETOPIA PAYMENTS platform processes your personal data as an independent operator for online payment processing.

You can find more details about their policy of processing your personal data collected for payment processing here: https://netopia-payments.com/nota-de-informare-gdpr-platitori/

3. Data Protection Officer Contact Information

The Data Protection Officer is MigSoft Ltd. For questions about the processing of personal data or to exercise your rights, you can contact us at the email address mentioned above. We are committed to responding promptly and efficiently to your requests.

4. Purposes and Legal Basis for Processing

We process personal data for the following purposes:

Order Management: We collect your data to process orders placed on our website, manage product delivery, resolve any delivery issues, and inform you about the status of your order.
Communication with Users: We use the data to answer your questions, provide technical assistance, or communicate relevant information related to your account.
Service Improvement: We analyze the collected data to improve the user experience on our website, adapt our offer to customer needs, and optimize the site's functionalities.
Marketing: We may use personal data to send you information about our products and services, special offers, promotions, and marketing campaigns. We will contact you with personalized offers based on your expressed preferences.

The legal basis for data processing includes:

User Consent: If you give us consent to process your data for marketing purposes, we will ensure that you have the ability to unsubscribe from these communications at any time.
Contract Execution: In the case of orders, processing is necessary to fulfill our contractual obligations.
Legal Obligations: We comply with legal regulations that require us to process personal data to comply with various legal obligations.

5. Categories of Personal Data

We collect the following types of personal data:

Identification Data: First name, last name.
Contact Data: Email address, phone number, delivery address.
Activity Data: Order history, preferences, and browsing behavior on our website.

6. Recipients of Personal Data

Your personal data may be disclosed to the following categories of recipients:

Business Partners: We collaborate with logistics service providers and delivery companies that help us manage orders and deliveries.
Legal Authorities: Data may be communicated to competent authorities, in accordance with applicable legislation, to respond to legal requests or to protect our rights and the safety of others.

7. Details Regarding Transfers to Third Countries

If your personal data is transferred outside the European Union, we ensure that there are adequate guarantees, such as standard contractual clauses or other legally recognized protection measures. We are committed to complying with all applicable regulations regarding international data transfers.

8. Storage Period

Personal data will be kept as long as necessary to fulfill the purposes for which it was collected, but also to comply with legal obligations and regulations in force. Generally, we keep data for a period of 5 years after the last interaction with the user, or according to applicable legal requirements.

9. Rights of the Data Subject

You have the following rights regarding your personal data:

Right of Access: You have the right to request information about your personal data that we process.
Right to Rectification: If your data is inaccurate or incomplete, you have the right to request its correction.
Right to Erasure: In certain conditions, you may request the deletion of your personal data (for example, when it is no longer necessary).
Right to Restriction of Processing: You may request restriction of processing your data in certain circumstances (for example, when contesting its accuracy).
Right to Object to Processing: You have the right to object to the processing of your data if the processing is based on legitimate interests.
Right to Portability: You may request the transfer of your personal data to another organization, in a structured, commonly used format.

10. Right to Withdraw Consent

If processing is based on consent, you have the right to withdraw it at any time. You can do this by contacting us via email or by using the unsubscribe link included in every marketing communication.

11. Right to Lodge a Complaint

If you believe that the processing of your personal data violates applicable legislation, you have the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing. We recommend that you contact us first so that we can try to resolve any issues.

12. Existence of Automated Decision-Making

Currently, we do not use automated decision-making processes that have legal effects on our users. If in the future we implement such processes, we will ensure that we comply with all legal regulations and that you will be informed in advance.

13. Changes to the Privacy Policy

We reserve the right to modify this privacy policy. Any changes will be published on this page, and the modification date will be updated. We encourage you to periodically review this policy to be aware of how we protect your information.

14. Contact

For questions or concerns about this privacy policy, please contact us at:

Email: [email protected]